The Lompoc Police Dispatch Center is the primary Public Safety Answering Point (PSAP) for the city of Lompoc’s 9-1-1 emergency services and is staffed 24 hours a day, 7 days a week. Responsibilities include dispatching police and fire department resources and coordinating ambulance response within the city limits of Lompoc. Also included are answering all after-hours City of Lompoc Utility emergencies calls.

All of our dispatchers are P.O.S.T. Certified through the California Commission on Peace Officer Standards and Training, a statewide organization established by the legislature to set minimum selection and training standards for California law enforcement personnel. In 2014, our Dispatch Center handled nearly 14,500 9-1-1 calls and over 40,000 non-emergency calls for service.

Here’s how to use 9-1-1

1. Try your best to STAY CALM. It's important to take a deep breath and not get too excited. Any situation that requires 9-1-1 is, by definition, an emergency. The dispatcher knows that and will try to move things along quickly, but under control.
2. Start by telling the dispatcher EXACTLY WHERE your emergency is and what kind of emergency you have.
3. Let the call-taker guide the conversation. It may seem to be taking forever, but there's a good chance that emergency services are being sent while you are still on the line.
4. Please DO NOT HANG UP until the dispatcher tells you it is okay to do so.

IF YOU DIAL 9-1-1 BY MISTAKE, DO NOT HANG UP. WHEN CONNECTED, SIMPLY CALMLY INFORM THE DISPATCHER OF YOUR MISTAKE. YOU WILL NOT BE IN TROUBLE AND THE DISPATCHER WILL KNOW THERE IS NOT A TRUE EMERGENCY.

Text-to-911

Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device. Lompoc Police Department is still in the process of implementing this new method. In the meantime, please follow this process:

• Always contact 911 by making a voice call, if you can.
• Once text-to-911 is available, a voice call is still the preferred method, if you can. If you do opt to text-to-911, and receive a bounce-back message in response, be aware your text message was not received and you need to voice call instead.
• If you are deaf, hard of hearing or speech disabled, and text-to-911 is not available, use a TTY or a telecommunications relay service, if possible.

Help us help you!

9-1-1 should only be used for:

• Any immediate threat to human health or safety.
• Any fire.
• Medical emergencies.
• Crimes in progress.

If your call doesn’t fit those categories, please use our non-emergency number (805) 736-2341.